Refund and Returns Policy

Overview

Rest assured that our handcrafted toys are backed by a commitment to quality craftsmanship. It’s important to acknowledge that due to the artisanal nature of these toys, minor variations may occur. Should you have any inquiries or hesitations, please don’t hesitate to get in touch.

If your satisfaction isn’t absolute, you have the option to initiate a return within 7 days of receiving your purchase. We kindly request that items are returned in their original packaging to facilitate the process.

Refunds, exchanges, or cancellations are exclusively available for instances where the product displays authentic manufacturing flaws.

To initiate a return or exchange, kindly adhere to the following steps:

1- Reach out to us via email at [email protected].
2- Provide your order number and elaborate the reason behind your return or exchange request.
3- Ensure your item is securely packaged in its original wrapping.
4- We will coordinate a hassle-free pickup for your return.
We kindly urge you to dispatch your items back to us within 7 days of initially receiving them. Your satisfaction remains our utmost priority.

Refund Amount

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at [email protected]

Need more help?

Contact us on : +91 6353787279
Our Email: [email protected]
Our Address: C-903, silver harmony , near ICB Flora, Gota, Ahmedabad – 382481 , Gujarat, India